Check It Out: Shrinking Big Problems

Product Description

Check It Out is a six part series for library staff, and anyone working with the general public on a regular basis. By focusing on the proper strategies for dealing with difficult people and awkward situations, this series prepares library staff for situations they may encounter. The series also examines the skills necessary to become a successful storyteller.

Shrinking Big Problems

Sometimes the little things are the biggest frustrations. Computers break down, books go missing, and difficult people can be overwhelming. Knowing how to handle such situations properly is the key to making library problems disappear.