Check It Out: Reference Interviews

Product Description

Check It Out is a six part series for library staff, and anyone working with the general public on a regular basis. By focusing on the proper strategies for dealing with difficult people and awkward situations, this series prepares library staff for situations they may encounter. The series also examines the skills necessary to become a successful storyteller.

Reference Interviews

Knowing how to properly query and respond to a patron’s requests is essential to providing good service in a library. This program deals with issues of approachability, and the specifics of conducting a proper reference interview.